Welcome to the FAQs section of GJB New Build, your dedicated portal to find swift answers to common queries.
As one of the leading entities in the new build sector, we understand that embarking on a construction or installation project comes with its set of questions. Whether you’re a seasoned developer or a homeowner exploring our services for the first time, this section is designed to provide clarity, ensuring you’re well-informed every step of the way. Dive in to discover more about our services, products, and what truly sets GJB New Build apart.
FAQs for Developers
What services does GJB New Build offer?
At GJB New Build, we specialise in supplying and installing top-tier windows and doors tailored for the new build sector. Our offerings are diverse, catering to both large-scale developments and individual homes. In addition to installation, we pride ourselves on providing consultation services to help our clients make the best choices for their projects, ensuring that the aesthetic matches the functionality in every build.
Over the years, we have expanded our range to accommodate the evolving needs of our clients. This includes working on bespoke schemes for smaller contractors and offering a comprehensive suite of services for national builders on mid-to-large scale developments. Our commitment remains consistent: to deliver quality, precision, and a seamless integration of our products into every new build.
How long has GJB New Build been in business?
GJB New Build was established in 2012, marking a journey that spans over a decade in the industry. Over these years, we’ve honed our skills, expanded our services, and built a reputation for excellence and reliability in the new build sector.
Our longevity speaks to our dedication, resilience, and adaptability. As the industry has evolved, so have we, ensuring that we always offer contemporary solutions without compromising on the timeless quality our clients have come to expect. With each passing year, we’ve solidified our position as leaders in the field, always putting our clients’ needs at the forefront.
Are there any testimonials or case studies available?
Absolutely! We believe that the best way to understand our expertise and commitment is through the experiences of our past clients. On our website, you’ll find a collection of testimonials that highlight the quality of our work and the satisfaction of our clients. These testimonials are a testament to our dedication, professionalism, and the relationships we build.
In addition to client feedback, we’ve curated a series of case studies that delve into specific projects we’ve undertaken. These studies offer insights into our approach, the challenges faced, and the innovative solutions we deployed to ensure the project’s success. They serve as a showcase of our versatility, skill set, and the breadth of our experience.
Which brands or products does GJB New Build work with?
GJB New Build is proud to partner with some of the industry’s most renowned brands. One of our standout associations is with Gallery44, known for their superior quality and innovative designs. Our product range is extensive, ensuring that we can cater to diverse architectural needs, from classic designs to contemporary aesthetics.
Beyond just brand associations, we focus on the functionality, durability, and aesthetic appeal of every product we work with. Whether it’s a window, door, or any other installation, our clients can rest assured they’re receiving a product that meets the highest industry standards, ensuring longevity and performance
What accreditations or awards does GJB New Build hold?
Award Winning: GJB New Build
GJB New Build has showcased outstanding housebuilding expertise, securing the esteemed NHBC Pride in the Job award for three successive years: 2021, 2022, and 2023. This award, with a legacy spanning over 40 years, recognises exceptional site management and commitment to the highest standards in housebuilding. Our consistent accolades underline GJB New Build’s dedication to crafting unparalleled quality homes and leading the industry.
Beyond awards, we hold key industry accreditations, including those from CHAS and Secure By Design. These accreditations underscore our dedication to safety, quality, and impeccable design. They serve as a mark of trust, indicating that our services and products adhere to the most stringent industry standards.
How does the quotation process work?
At GJB New Build, we aim to make the quotation process as seamless and transparent as possible. Initially, we engage in a detailed consultation to understand your needs, preferences, and any specific challenges or requirements for the project. Based on this, we provide a comprehensive quote that outlines the costs, timeline, and scope of work.
Our quotes are detailed, ensuring you have a clear understanding of every aspect of the project, from material costs to labour charges. We believe in no hidden costs or surprises. If you have any questions or require further clarifications on the quote, our team is always on hand to assist, ensuring you’re confident and comfortable before proceeding.
What guarantees or warranties does GJB New Build offer on its services and products?
We stand firmly behind the quality of our work and the products we offer. All our installations come with robust guarantees, reflecting our confidence in their longevity and performance. Our products, especially those sourced from top-tier brands like Gallery 44, are backed by industry-leading warranties.
In addition to manufacturer warranties, our workmanship guarantee ensures that any installation by GJB New Build meets the highest standards. We prioritise client satisfaction, and our guarantees are a testament to our commitment to delivering only the best. Should any issues arise post-installation, our team is always ready to address them promptly.
How does GJB New Build handle aftercare or post-installation support?
Post-installation support is a cornerstone of our service ethos. At GJB New Build, our relationship with clients doesn’t end once a project is completed. We offer comprehensive aftercare services to ensure that our installations continue to perform optimally.
Whether it’s routine maintenance, addressing specific concerns, or providing guidance on care, our team is always available. We understand the importance of continued support, especially when it comes to installations that are integral to a property’s safety, energy efficiency, and aesthetic appeal. Rest assured, with GJB New Build, you’re in good hands, both during and after the project.
How can I get in touch, and what’s the expected response time?
Reaching out to GJB New Build is easy. Whether it’s through our contact form on the website, via email, or a direct phone call, our team is always ready to assist. We pride ourselves on our swift response times. Typically, you can expect a reply within 24 hours, though often it’s much sooner.
We value your time and interest in our services. Regardless of the nature of your query, whether it’s a simple question or a detailed project discussion, we ensure that you receive comprehensive, timely, and courteous responses. Our goal is to make your experience with GJB New Build as seamless and pleasant as possible.
What is the Future Homes Standard (FHS)?
The Future Homes Standard is a transformative UK government initiative that seeks to ensure all newly constructed homes adhere to world-leading energy efficiency measures and are equipped with low-carbon heating solutions by 2025. This move is part of the broader ambition to make significant reductions in carbon emissions from homes, aligning with the national commitment to combat climate change. GJB New Build recognises the significance of this initiative and is fully prepared to support developers in adhering to the FHS. With our range of advanced, energy-efficient windows and doors, we ensure new homes not only meet but exceed the required standards, thereby future-proofing properties for homeowners.
FAQs for Homeowners
How do I properly maintain and clean my new windows and doors from GJB New Build?
Maintaining your new products is straightforward. For glass and glazing, use warm soapy water and a soft cloth or squeegee. If the windows are particularly dirty, a mild detergent or window cleaner can be used. For uPVC frames, mild soap and warm water are ideal. Remember to avoid using any form of solvent-based abrasive cleaner. Metal finishes like letterboxes, handles, and door knockers should be cleaned with a damp cloth or mild detergent. Hinges, locks, and handles benefit from a light machine oil spray every three months for lubrication.
How do I operate the different types of windows, such as casement or tilt and turn?
For casement windows, unlock the handle using the key, push in the button, and rotate the handle to either open or close the window. Tilt and turn windows can be tilted open for ventilation or turned open fully depending on the handle’s position. Remember to press the button while rotating the handle. Always ensure that the key is accessible in case of emergencies.
What security features are available for my windows and doors?
Our products come with multi-point locking, providing a high level of security against potential intruders. You can enhance security by ensuring windows are fully closed and locked with a key when leaving the house. For doors, fully lifting the handle engages all locking points. Moreover, some windows come with self-locking handles, restrictor hinge operations, and other features for added security.
How can I use the ‘night ventilation’ feature on my windows?
Some windows come with a ‘night ventilation’ feature that allows you to lock the window while it’s slightly open for ventilation. To use this feature, open the window approximately 2cm and turn the handle to apply the locking device. It’s essential to understand that while this offers ventilation, the security level is slightly reduced compared to when the window is fully locked.
What measures can I take to combat condensation with my GJB New Build products?
Condensation arises due to moisture in the atmosphere, steam from bathrooms and cooking, and differing temperatures on either side of a surface. Installing our double-glazed units can significantly reduce condensation issues. However, in certain conditions, it might not be completely eliminated. Ensure proper ventilation to aid in reducing condensation further.
How do I engage the ‘Entry Guard’ feature on my door?
The ‘Entry Guard’ is an optional feature that allows you to open the door slightly to see visitors without fully opening it. There’s a knob fitted to the door frame which operates the restrictor bar. To engage, turn the knob to the horizontal position from the inside with the door closed. To disengage, turn the knob to the vertical position.
GJB Newbuild’s proactive approach and reliability have been invaluable.
Their dedication to not just us, but also to our customers, truly stands out.
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