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Homeowner Support

Welcome to the Homeowner Support section of GJB New Build, crafted specifically to serve the needs of our esteemed homeowners.

We understand that, as proud owners of our premium windows, doors, and other installations, you might occasionally require guidance on using or maintaining your products to their optimum potential. This dedicated section is tailored to provide you with step-by-step “How-to” guides, ensuring you gain the maximum benefit, security, and longevity from your GJB New Build installations. Dive in to discover a wealth of information, and rest assured, with GJB New Build, you’re always in trusted hands.

How to Operate Casement Windows

Unlocking: Use the key provided to unlock the handle of your casement window. 
Opening: Once unlocked, push the button on the handle, rotate it 90° horizontally for side-hung or vertically for top-hung. You can then push open the window. 
Night Ventilation: To keep your home ventilated during the night, open the window approximately 2cm. Turn the handle to apply the locking device. This will lock the window in a slightly open position. However, be aware that in this position, the window isn’t as secure as when fully locked. 

How to Use Tilt and Turn Windows

Tilt Only Mode:

Unlock the handle using the key
Press the button on the handle and turn it to the horizontal position
Now, you can tilt open the window for ventilation. The window won’t open fully in this mode, ensuring safety

Turn Only Mode:

Unlock the handle
Press the button and rotate the handle 180° vertically
The window can now be fully opened

How to Clean and Maintain Your Windows and Doors

Glass Cleaning: Use warm soapy water and a soft cloth or squeegee. If windows are very dirty, consider using a mild detergent or window cleaner. If your window has leading, bevels, or colour overlays, pay extra attention to edges or corners. 
uPVC Frame Cleaning: Wash frames with mild soap and warm water. For stubborn stains, consider using a cream non-abrasive proprietary cleaner. 
Metal Finishes: Clean metal letterboxes, handles, catches, and door knockers with a damp cloth or mild detergent. Avoid using metal cleaners or polish. 

How to Secure Your Windows and Doors

Windows: Ensure all windows are closed when you leave the house. Many of our windows self-lock when closed, but using a key will offer additional security. 
Doors: To engage all door locking points, fully lift the handle. If you go away, don’t leave windows in the night ventilation position. 
Additional Safety Tips: Consider investing in burglar alarms, exterior sensor lights, and timers. Ensure you have adequate home insurance and always double-check windows and doors are securely locked before going to bed or leaving the house. 

How to Combat Condensation

Understanding Causes: Condensation results from moisture in the atmosphere, steam from bathrooms, and cooking, as well as temperature differences on surfaces. 
Ventilation: Ensure proper ventilation in your home, especially in areas prone to moisture like bathrooms and kitchens. 
Using Double Glazing: Installing double-glazed units from GJB New Build can help reduce condensation issues. 

How to Use the Entry Guard Feature on Doors

Engaging the Guard: From the inside with the door closed, turn the knob fitted to the door frame to the horizontal position. 
Disengaging the Guard: Turn the knob to the vertical position. 
These “How-to” guides are designed to provide homeowners with step-by-step instructions on using and maintaining their GJB New Build products effectively. Always refer to the user guide for more detailed instructions. 

Download Your Maintenance and User Guide

Your journey to understanding and caring for your GJB New Build installations doesn’t end with the purchase. We’ve created a comprehensive Maintenance and User Guide, a PDF resource designed to walk you through the step-by-step process of utilising and maintaining your brand-new products. Immerse yourself in the world of GJB New Build and discover:

Easy-to-follow instructions that make product usage a breeze.
Maintenance tips that ensure longevity and pristine aesthetics.
Insight into the charm and practicality that form the foundation of our designs.

Our systems are intricately designed, merging both aesthetic appeal and functional ease, crafted keeping your needs at heart. To dive deeper into the world of GJB New Build products and ensure you maximise their potential, download our guide now:

Download Now

Homeowner FAQs

Questions are a natural part of the journey, especially when it comes to your home’s installations. Over time, we’ve curated a list of frequently asked questions from homeowners like yourself, answering everything from basic product usage to in-depth maintenance queries. If you have a question, there’s a good chance we’ve addressed it in our comprehensive FAQ section. Delve into our knowledge pool and equip yourself with the answers you need:

Visit our FAQ Page

Need assistance? Reach out to us 

Our team of experts are always on hand to assist, guiding you through our extensive range to find the perfect fit for your vision.