GJB NEW BUILD LTD is committed to protecting your personal data and handling it openly and properly.
This Privacy Policy explains what personal data we collect, how we use it, who we share it with,
how long we keep it, and your rights in relation to that data.
Who we are
GJB NEW BUILD LTD is the controller of personal data collected through this website and in connection
with our business activities.
Company name: GJB NEW BUILD LTD
Trading address: Unit 2 Domsey Chase, Feering, Colchester, Essex, CO5 9ES
Registered office: 21 Totman Crescent, Rayleigh, Essex, SS6 7UY
Company number: 07145972
Telephone: 01268 777130
Email: info@gjbnewbuild.co.uk
Who this policy applies to
This policy applies to:
- visitors to our website;
- prospective customers and business contacts;
- customers and their representatives;
- suppliers, subcontractors and service providers; and
- people who contact us by phone, email, forms or other business channels.
The personal data we collect
Depending on how you interact with us, we may collect and use the following personal data:
- name;
- job title;
- company name;
- business email address;
- business telephone number;
- site address, billing address or delivery address;
- project, enquiry, quotation and order details;
- communications with us, including emails and form submissions;
- IP address, browser type, device information and website usage data; and
- any other information you choose to provide when contacting us.
Data we receive from other sources
We may also receive business contact information from developers, contractors, housebuilders,
suppliers, project teams, referrals, publicly available sources, and other organisations
where this is relevant to our business activities.
How we use your personal data
We may use personal data to:
- respond to enquiries and requests;
- prepare and manage quotations;
- supply products and services;
- manage projects, installations, customer service and aftercare;
- manage customer and supplier relationships;
- process orders, deliveries, invoices and payments;
- keep internal records and administer our business;
- improve our website, products and services;
- maintain website and network security;
- send relevant business updates, product information and service communications; and
- comply with legal and regulatory obligations.
Our lawful bases for using personal data
We use personal data on the following bases, depending on the purpose:
- to take steps at your request before entering into a contract;
- to perform a contract with you or your business;
- for our legitimate interests in running, supporting and improving our business, services and website;
- to comply with legal and regulatory obligations; and
- where you choose to receive updates from us or allow non-essential website tools through your cookie settings.
Business marketing communications
As a business-to-business company, we may send relevant product, service and trade-related communications
to business contacts where this is appropriate to the relationship we have with you or your organisation.
You can opt out of marketing communications at any time by using the unsubscribe link in an email
or by contacting us using the details set out in this policy.
Cookies, analytics and similar technologies
Our website uses cookies and similar technologies. Some are strictly necessary for the operation
of the website. We may also use analytics and similar tools, including Google Analytics 4,
Microsoft Clarity and the Meta Pixel, to understand how visitors use our website, improve website
performance and user experience, and measure the effectiveness of our marketing.
These tools may collect information such as IP address, browser and device information, pages viewed,
time spent on pages, clicks, scrolling, referral source and other website interaction data.
Non-essential tools are used in line with the choices you make through our cookie banner and cookie settings.
Further details about the cookies and technologies we use should be set out in our Cookie Policy.
Who we share personal data with
We may share personal data, where necessary, with:
- our employees, consultants and group companies;
- website hosting, IT support and software providers;
- CRM, email and communications platform providers;
- analytics and website technology providers;
- delivery, logistics and installation support providers;
- insurers, accountants, auditors, solicitors and other professional advisers;
- finance providers and payment-related service providers, where relevant; and
- courts, regulators, law enforcement bodies or other authorities where required by law.
We only share personal data where there is a valid reason to do so.
International transfers
Some of our service providers may process personal data outside the UK.
Where this happens, we take steps to ensure appropriate safeguards are in place
in line with UK data protection requirements.
How long we keep personal data
We keep personal data only for as long as necessary for the relevant purpose. Our current retention periods are:
- Enquiries: 12 months
- Quote records: 9 years
- Customer account and order records: 9 years
- Supplier records: 9 years
- Website analytics data: up to 14 months
In some cases, we may keep information for longer where needed to comply with legal obligations,
resolve disputes, enforce our agreements, or maintain accurate suppression and audit records.
Your rights
Subject to applicable law, you may have the right to:
- request access to the personal data we hold about you;
- request correction of inaccurate or incomplete data;
- request erasure of your personal data;
- request restriction of processing;
- object to processing;
- request transfer of your personal data to another organisation in certain circumstances; and
- opt out of direct marketing communications at any time.
To exercise any of these rights, please contact us using the details below.
How to complain
If you have a concern about how we use your personal data, please contact us first and we will try to resolve it.
You also have the right to complain to the Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint/
Contact us
If you have any questions about this Privacy Policy or how we handle personal data, please contact:
GJB NEW BUILD LTD
Unit 2 Domsey Chase
Feering, Colchester, Essex, CO5 9ES
Telephone: 01268 777130
Email: info@gjbnewbuild.co.uk
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page,
and the latest version will always show the date it was last updated.
